Refund policy

Right of Withdrawal

Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)

Withdrawal Instructions

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day

– on which you or a third party named by you, other than the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and they are delivered together;

– on which you or a third party named by you, other than the carrier, took possession of the last good, provided that you ordered several goods as part of a single order and these are delivered separately;

– on which you or a third party named by you, other than the carrier, took possession of the last partial shipment or the last item, provided that you ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (Schnauze & Co. GmbH, email address: info@schnauze-und-co.de) of your decision to withdraw from this contract by an unambiguous statement (e.g., a letter sent by post, fax, or email). You may use the enclosed sample withdrawal form, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notice of the exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your having chosen a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we received notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.

We may withhold reimbursement until we have received the goods back, or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and, in any event, no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period expires.

You will bear the direct costs of returning goods that can be shipped by parcel, as well as the direct costs of returning goods not suitable for parcel shipment, amounting to €79.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Grounds for Exclusion or Expiry

The right of withdrawal does not apply to contracts

– for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;

– for the supply of goods that are liable to deteriorate rapidly or whose expiry date would quickly be exceeded;

– for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract but which can only be delivered after 30 days and whose current value depends on fluctuations in the market over which the trader has no control;

– for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

– for the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery;

– for the supply of goods that, after delivery, have become inseparably mixed with other goods due to their nature;

– for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

(If you wish to withdraw from the contract, please complete this form and return it.)

– To: Schnauze & Co. GmbH
– Email address: info@schnauze-und-co.de
– I/we () hereby give notice that I/we () withdraw from my/our () contract for the purchase of the following goods ()/ the provision of the following service ()
– Ordered on ()/ received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if notification is on paper)
– Date

(*) Delete as applicable.